Shipments with a value of goods over 10 Euro will be sent with tracking. Shipments with a value of less than 10 Euro will be sent as letter mail without tracking. As a non-German customer, you can usually use these tracking numbers for the tracking of your national postal provider, such as USPS in the USA, or Royalmail in the UK. 

Delivery time + Shipping time

The delivery time is the time it takes to get the order ready to ship and to the post office. Actual delivery times are shown in the product description. Delivery times may vary depending on season and demand and are updated daily. Delivery time starts from the day of payment. 

Shipping time is the time it takes for the shipping service provider ( Post Office / DHL, Express Service Provider) to bring the package to your doorstep or PO Box address after acceptance. 

In normal operation, the following shipping times apply:

Small items, such as tapes will be shipped in a flat box as premium letter mail.
Germany: 1-2 working days
Europe: 2-5 working days
Outside Europe / Overseas: 8-30 working days

Larger shipments like fascinators and hats will be sent as DHL parcels. 
Germany: 1-2 workdays
Europe: 3-7 workdays
Outside Europe / Overseas: 8-30 working days

Please note that there may be general delays over which we have no control. These can be customs clearances, pandemics, natural disasters, strikes and other adverse circumstances. 

If the order contains one or more individualized items, or if it is a bulk order of more than 10 meters of ribbons, for example, the delivery time may increase by 1 additional week or more. 

Multiple items ordered at the same time will be delivered in a joint shipment; the delivery time of the item with the longest delivery time will apply to the joint shipment.
If there is a later delivery, we will inform you immediately.


You have a 14-day right of return on orders of goods in our store. Special orders, personalized orders and any kind of yard goods are not taken back and refunded. 

The return of products must be initiated and carried out by the buyer.

  1. Inform us about your return request via our contact form or by e-mail to weft[at] within 5 days after receipt of the goods.
  2. Pack the goods carefully in the original packaging, or in the same quality, to avoid damage on the way back. Damaged goods will not be refunded.
  3. Fill out the cancellation form included in the package you received. Alternatively, you can find the cancellation form for download here. Place the completed and signed cancellation form in the package. This way we are able to allocate the order to you.
  4. Please return the goods within a period of 14 days. The first day of the period is the day on which you received the product.

The shipping costs you paid when placing the order will be refunded along with the purchase price if all the criteria mentioned here have been met. A pre-franked return label will not be included with the shipment.

Mailing address for returns is: 

Seegang, Schillerstr. 16, 17033 Neubrandenburg, Germany.

For your security, please inform us about the shipment of the return via our contact form or by e-mail to werft[at]